Shipping Policy

Last Updated: August 2026

At ScentoParis, we want your fragrance order to reach you safely and as quickly as possible.

This Shipping Policy explains our delivery process, charges and responsibilities.

Where We Deliver

ScentoParis currently delivers within the United Arab Emirates only. At this time, we do not offer international shipping.

Delivery Areas

We deliver to most locations throughout the UAE.

Certain remote or restricted areas may require additional delivery time or may not be serviceable by our courier partners.

If we are unable to deliver to your location, we will contact you.

Processing Orders

Orders are processed after successful order confirmation and, where applicable, payment authorisation.

Orders placed during weekends, UAE public holidays, promotional periods or exceptionally busy periods may require additional processing time.

Estimated Delivery

Estimated delivery times may be displayed during checkout or communicated after your order has been confirmed. Delivery times are estimates and may vary depending on:
Delivery location
Product availability
Order volume
Public holidays
Courier operations
Weather or transportation disruptions
Other circumstances outside our reasonable control

Shipping Charges

Applicable delivery charges will be displayed during checkout before you complete your purchase. We may periodically offer free delivery promotions or free delivery above a specified order value.

Any applicable conditions will be displayed as part of the offer.

Delivery Information

Please ensure that your:
Full name
Mobile number
Delivery address
Building or villa number
Apartment number, where applicable
Area and Emirate

are entered correctly when placing your order.

Incorrect or incomplete information may cause delays.

Delivery Attempts

Our courier partner may contact you using the telephone number supplied with your order.

If delivery cannot be completed because nobody is available to receive the package, additional delivery attempts may be arranged depending on the courier’s procedures.

Repeated unsuccessful delivery attempts may result in the order being returned to us.

Inspecting Your Order

We recommend checking your package as soon as possible after delivery. If your order arrives:

Damaged
Leaking
Broken
With an incorrect product
With items missing

Please contact ScentoParis as soon as reasonably possible and provide your order number together with photographs or video where appropriate.

Delivery Delays

Occasional delays may occur due to circumstances outside our reasonable control.

If we become aware of a significant issue affecting your delivery, we will make reasonable efforts to assist you.

Contact Us

For questions about an order or delivery:
ScentoParis
Dubai, United Arab Emirates
Telephone: +971 0 42387896