Privacy Policy

Last Updated: August 2026

At ScentoParis, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how ScentoParis (“we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit or make a purchase through scentoparis.com (the “Website”), contact us, or otherwise use our services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our Website, place an order, create an account, contact us or interact with our services, we may collect information including:

Personal and contact information
Name
Email address
Telephone number
Billing address
Shipping/delivery address

Order information
Products purchased
Order history
Order value
Delivery details
Returns, refunds or customer service requests

Payment information

Payments may be processed through third-party payment service providers. We do not necessarily store complete debit or credit card details on our own systems. Payment information is handled according to the security and privacy practices of the applicable payment provider.

Technical and usage information

When you use our Website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of visits
Website interactions
Cookie and similar technology data

How We Use Your Information

We may use the information we collect to:
Process and fulfil your orders
Arrange delivery of your purchases
Process payments, refunds and returns
Create and manage your customer account
Communicate with you regarding your orders
Respond to enquiries and customer service requests
Provide product recommendations and improve your shopping experience
Maintain and improve our Website
Analyse Website performance and customer behaviour
Detect and prevent fraudulent or unauthorised transactions
Maintain the security of our Website and services
Send marketing communications where permitted and, where required, with your consent
Comply with applicable legal, accounting and regulatory obligations

We aim to collect and process only the personal information reasonably necessary for these purposes.

Orders and Payments

When you place an order through ScentoParis, we use the information you provide to process your purchase, arrange delivery, communicate with you about your order and provide after-sales support.

Payments may be processed by third-party payment gateways or financial institutions. These providers may collect and process your payment information directly in accordance with their own privacy policies and security standards.

ScentoParis does not sell your payment information.

Delivery Information

To fulfil your order, we may share necessary information such as your name, telephone number, delivery address and relevant order information with courier companies and delivery service providers.

We only provide information reasonably required for them to perform the requested delivery service.

Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use the Website and improve your shopping experience.

Cookies may also be used for analytics, advertising and marketing purposes where applicable.

You may control or disable certain cookies through your browser settings or through the cookie preferences available on our Website. Disabling certain cookies may affect some Website functionality.

Where required by applicable law, non-essential cookies will be used based on your consent.

Analytics and Advertising

We may use third-party analytics, advertising and marketing services to understand how customers interact with our Website, measure the effectiveness of our marketing and improve our services.

These services may use cookies or similar technologies to collect information about your interaction with our Website.

Where required, we will obtain your consent before using information for certain advertising or marketing purposes.

Marketing Communications

If you choose to subscribe to our newsletter, promotions or other marketing communications, we may use your email address or other contact information to send you information about:
New fragrances and brands
Special offers
Promotions and sales
Product launches
ScentoParis news and updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders or account.

How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties when reasonably necessary to operate our business and provide our services, including:
Payment processors
Banks and financial institutions
Courier and delivery companies
Website hosting providers
E-commerce and technology service providers
Email and communication platforms
Analytics providers
Advertising and marketing platforms
Professional advisers, auditors or legal advisers
Government authorities or regulators where required by law

These parties may process information only as necessary to provide their respective services or in accordance with their own legal obligations.

International Data Transfers

Some of the third-party service providers we use may operate or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements and that appropriate safeguards are in place where required by law.

How We Protect Your Information

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

These measures may include secure connections, restricted access to information and security controls used by our Website, hosting and payment providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes and meeting legal, tax, accounting or regulatory requirements.

When personal information is no longer required, we may securely delete or anonymise it where appropriate.

Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request information about the personal data we hold about you
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your information in certain circumstances
Request restriction or cessation of certain processing
Withdraw consent where processing is based on consent
Object to certain uses of your personal information
Request transfer of your personal information where applicable

The UAE Personal Data Protection Law establishes rights for individuals concerning their personal data and regulates how organisations process and protect such information.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

Children’s Privacy

ScentoParis does not knowingly collect personal information from children where parental or guardian consent would be legally required.

If we become aware that personal information relating to a child has been collected contrary to applicable requirements, we will take appropriate steps to delete or otherwise address that information.

Third-Party Websites

Our Website may contain links to third-party websites, social media platforms or services.

ScentoParis is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Website, services, business practices or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or would like to exercise your privacy rights, please contact us:

ScentoParis
Dubai, United Arab Emirates
Telephone: +971 0 42387896