Returns & Refund

Last Updated: August 2026

We want you to enjoy shopping with ScentoParis. Because fragrances are personal-use products and their condition can be affected once opened or used, returns are subject to the conditions below.

This policy does not limit any rights or remedies that cannot be excluded under applicable UAE consumer-protection law.

Change-of-Mind Returns

If you change your mind about a purchase, please contact us within 7 days of receiving your order.

To qualify for a change-of-mind return, the product must generally be:
Unused
Unopened
In its original condition
In its original packaging
With any seals, protective wrapping or cellophane intact
Accompanied by proof of purchase

We reserve the right to decline a change-of-mind return where the product has been opened, used, damaged after delivery or is no longer in a condition suitable for resale, subject always to applicable law.

Opened Fragrances

For hygiene, safety and product-integrity reasons, we generally cannot accept change-of-mind returns of perfume that has been opened, sprayed or used. 
We therefore recommend researching a fragrance before purchasing where you have not previously experienced the scent.

This restriction does not apply where the product is defective, damaged, incorrect or otherwise subject to rights or remedies under applicable law.

Damaged or Defective Products

If your product arrives damaged, leaking, broken or appears defective, please contact us as soon as reasonably possible.

Please provide:
Your order number
Details of the issue
Photographs of the product
Photographs of the packaging
Video where appropriate

Please retain the product and all original packaging while we review your request.

Where a product is confirmed as defective or otherwise qualifies for a remedy under applicable law, an appropriate solution may include replacement, return or refund depending on the circumstances.

UAE consumer-protection regulations provide remedies for defective goods, including circumstances where defective products must be recovered, replaced, repaired or refunded.

Incorrect Products

If you receive a product different from the one you ordered, please contact us before opening or using it.

We will arrange the appropriate resolution after verifying the order.

Missing Items

If an item is missing from your delivery, please contact us as soon as possible with your order number and details of the missing product.

We may review packing and delivery records before confirming the appropriate resolution.

Fragrance Preference

Fragrance is highly subjective.

A perfume smelling different from what you expected, developing differently on your skin, or having different perceived longevity or projection does not necessarily mean that the product is defective.

Returns based solely on fragrance preference are treated as change-of-mind returns and therefore must satisfy the applicable eligibility conditions.

Return Authorisation

Please contact ScentoParis before returning any product.

Products sent back without prior communication may experience processing delays.

Once your return has been reviewed, we will provide appropriate instructions.

Return Shipping

Where a return results from an error by ScentoParis or a qualifying defective or incorrect product, we will arrange or advise you regarding return delivery as appropriate.

For eligible change-of-mind returns, return delivery costs may be the customer’s responsibility unless otherwise stated or required by law.

Refunds

Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be returned through the original payment method, where possible.

Processing times may vary depending on the payment provider or bank.

No Store-Wallet-Only Refunds

Where a monetary refund is due under this policy or applicable law, ScentoParis will not require customers to accept the refund solely as store-wallet credit.

Where appropriate, we may offer store credit as an optional alternative, but this does not replace a refund entitlement where one applies.

Promotions, Gifts and Bundles

Products purchased as part of a bundle, promotion or gift-with-purchase offer may need to be returned together with associated promotional products or gifts.

If promotional items are not returned, their value may be taken into consideration when calculating an eligible refund, where permitted by law.

Your Statutory Rights

Nothing in this Refund & Returns Policy is intended to restrict rights available to consumers under applicable UAE law.

Federal consumer-protection legislation expressly applies to relevant e-commerce transactions in the UAE.

Contact Us

To request a return or report an issue:

ScentoParis
Dubai, United Arab Emirates
Website: scentoparis.com

Telephone: +971 0 42387896